THE SHAMEFUL SERVICES OF VODACOM(plaint)

<p>A couple of months ago my iPhone suddenly diplayed "NO SERVICE" where Vodacom used to be. <br />I eventually went to the nearest VODASHOP, where lengthy, uncomfortable hours, in a slow-moving store became a daily routine for me, just to find out that my iPhone had been blacklisted by them (Unjustly I might add).</p> <p>I presented them with a signed affidavit, a certified copy of the original iPhone cash-reciept and also displayed the original packaging box. I filled in numerous "UNblacklisting" forms.<br />Days later, still no-one contacted me. How could they? Because of Vodacom my phone could neither recieve nor make calls. Countless more visits to the VODASHOP, resending the "unblacklist-request" materials...<br />And yet still "NO SERVICE". The Vodashop staff even gave me the number for their Accounts Dept, to try and clear up the issue. Expecting me to fix a THEIR mistake by making phone-calls on a phone that won't make calls. Ridiculous. But I managed to. Yet my efforts were still in vain and the issue unresolved.</p> <p>I was under the impression that my device had been blacklisted due to it being reported as ******, but I eventually found out that Vodacom had blacklisted it due to "BAD DEBT". This was a shocking discovery, since I had NEVER had a Vodacom account. The simcard I used was a simple "Pay-as-you-go" number.</p> <p>It made the blacklisting of my, rightfully-owned, device seem VERY *******, especially since the iPhone was purchased from an iStore, as proven with the reciept.<br />The phone was never sold through ANY Vodacom system, so it was NEVER their PROPERTY to blacklist.</p> <p>Later I discovered that my iPhone's serial number had been associated to someone else's account.<br />CARELESSLY they mentioned that unless She pays her accounts, there's nothing they can do to unblacklist my device. I have even tried APPLE services, but they do not blacklist/unblacklist devices.<br />So, not only did they blacklist a device they never lawfully sold, but they also negligently connected it to someone else with bad debt and even with proof, they simply DENY to correct the problem.</p> <p>I CAN NOT Comprehend how easily VODACOM can Blacklist a device (not sold by them) WITHOUT any valid proof, but can't unblacklist a phone with more than enough proof of property they need. Now I'm just stuck<br />with a very, VERY expensive mp3-player.<br /> <br />I am seriously disgusted with the whole situation. This is downright ********.</p>