The service request reference S3-8843C-CV6IG

The service request reference S3-8843C-CV6IG<br> Good day I was promised to be updated and called back in 48 hours this is past two weeks. The auto 30 days bis was supposed to be changed and stopped and not to go off automatically every 30 days this is not done or stopped also the the bis R59 x 4 not working was said to be refunded R236 only R58 was refunded. Services paid for was not working. Please resolve.