The service is beyond pathetic.

Frustration and unpleasantness does not begin to describe this experience. In February 2022 I went to the Preller Square branch in Bloem to take out a new contract. This seemed to be a very difficult endeavour as stock was never available, even when it was confirmed by email. After multiple trips and having to go back because the incorrect tablet was issued we finally got all the goods. I however had to return again to inquire why the contract did not include the original bundles I requested. Another trip I had to make. Recently, I asked to change my debit order date due to financial changes at work. The app suggested I make the payment prior to this date. And come the due date they have the audacity to take the money again. I am beyond fed-up with this branch and Vodacom in general.