NB
Nicola B

1 reviews | Active since Sept 2018

31 May 2021, 16:04

The Service gets worse

Despite logging a complaint on Thursday last week on Hello Peter and receiving a clearly automated response, 3 visits to a Vodacom store and numerous calls and still not resolved. To top it all phoned 6 times today and was cut off in mid call with a consultant 6 times and now when I phone it will not allow me to speak to a consultant but says a consultant will contact em as I have attempted to contact them numerous times. No doubt I will receive another automated response.

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2021, 07:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team