NB
Nicola B
1 reviews | Active since Sept 2018
31 May 2021, 16:04
The Service gets worse
Despite logging a complaint on Thursday last week on Hello Peter and receiving a clearly automated response, 3 visits to a Vodacom store and numerous calls and still not resolved. To top it all phoned 6 times today and was cut off in mid call with a consultant 6 times and now when I phone it will not allow me to speak to a consultant but says a consultant will contact em as I have attempted to contact them numerous times. No doubt I will receive another automated response.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Jun 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
