the service from vodacom gets worst

vodacom never seems to fail with the disappointments...vodacom has now suspended my cell phone for the debit order rejection fee that they say im liable for because i paid my account manually before they debited it. the debit fee is on my new bill but when i call the auto services it says my hole current bill for the april is in arrears and my acc is suspended my acc is been up to date from the the time i had the service i have never missed not a payment out of all the people i have contacted and have contacted me to tell me this debit order rejection fee is liable none of them advised that this fee for the debit order must be paid asap and how do you suspend an account that has never been in arrears it is owing the debit fee for there miscommunication and they put a collection status on my account .i am fuming with the service im recieving from vodacom and today i called them saturday when they suspended my phone and got no help today im calling again to day and i requested for these *********** managers again and i was told that the manager is currently with another customer and they will call me back unfortunately i cannot sit on the phone for another hour waiting for a manager because just like they working im working too lerato mabalo advised me that the manager will call me within 24 hrs so MR Mokgo seliae will be talking to that customer for the next 24 hrs i cant understand how people cant do what they get paid to do i mean is this the face of vodacom a company with the highest cost on there products i swear i ran away from other networks thinking they were the best but the only time vodacom employees respect you is when they making a sale off you god for this hole month i have been calling vodacom like i got nothing better to do with my life. A store agent advised that my acc should not be suspended but she cannot help because they do sales from saturday im calling these pathetic call centres the company is ******* and there employees are rude they cannot even check the history on the acc to find out what has happened every time you call you must be explaining the story from the beginning how do you even call that customer service lord telkom is even better than this useless service its all about the money they getting out the customer it is not about valuing the customer i regret taking out this service with vodacom they dont even deserve one star as a rating if there is any number to call icasa or email address please someone help me