The service delivery model needs to change, ASAP.

Terrible experience with the Vodacom Walk in Care Centre at Menlyn. I received a message notifying me that my phone was ready for collection at the branch and that I would need to take my ID or drivers for verification. Upon arrival at 17:10 there was no one behind the repairs collections desk, so I approached 3 consultants sitting behind counters 18 - 20. (At this point I should state that I had been standing in the store looking lost for 2 minutes, there were 7 consultants on their phones and not one of them offered assistance.) After greeting the three consultants engrossed in their cellphones behind counters 18-20 and informing them that I was there to collect my phone, the one at counter 18 spoke up and stated that I would have to go and speak to the person at the repairs collections desk. I pointed left and with a brief look to the right he then realized the above mentioned fort was unmanned. He then mumbled something under his breath to a consultant who was passing by to which she responded with "ok but first borrow me your charger cable". She then without greeting or even looking at me told me to hold on, she "will be back now". When she returned with my device clutched in hand, she turned it on and without saying a word handed it to me with an invoice. I asked her "what must I do with this?" to which her response was prolonging the awkward blank stare. I asked again, "must I sign something, test if the phone is working?" to which she said "no sir you can go". No ID verification required. Shocking customer service and I still have yet to test if the promised repairs have been delivered.