GE
Gail E

1 reviews | Active since Mar 2012

14 Apr 2015, 15:51

The saga continues with Vodacom wifi

Hi Vodacom. Look, you guys have been wonderful - refer to my report placed Sunday March 8 2015.<br> <br> So as a result of Vodacom being so awesome sorting out my problem with 3G reception and Charles giving me his cell phone number if I have any further problems , I go and sign up a 2 year 10 Gig contract for more than R600 per month for a Mobile Wi-Fi R226.<br> I take it to my office, charge it for 24 hours, get it working on my office PC's and the speed is so slow that all my banking transactions time out and my PC tells me that the silly little R299 once off 3G modem has much better reception.<br> So now I phone Charles, he never answers his cell phone and the number he gave me cannot receive sms's and he doesn't return my calls.<br> So James from Vodacom Menlyn very kindly comes to my office and declares that they will swop the R226 for a R209-Z. so I wait a week for this to happen, all the while paying for a contact I can't use. so eventually after calling and calling (no call from Vodacom for update) I get the R209-Z and guess what, it gives me no web browsing access. I am back to using my silly little 3G while still paying a fortune for Vodacom Wi-fil contract that doesn't work.

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2015, 16:33
Official
Hello GailEmm,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team