LG
Lizaan G

1 reviews | Active since Apr 2023

17 May 2023, 08:34

The Saga Continues.....

Good day,

I am again forced to vent my frustration on this platform as the continued disappointing service from Vodacom is really upsetting. I have previously complained on this platform about Vodacom not honoring their deal to supply me with a my 2 gig for the full term of my contract. They responded to that complaint and corrected the mistake, but that data error was only fixed for 1 month. Now we are in the next month and again i am not getting my data as promised. How outdated is your systems that they cannot capture a reoccurring data allowance for a client. This is basics. Come on Vodacom, you are better that this.

0
Replies (2)
Vodacom
Vodacom's reply17 May 2023, 10:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
LG
Lizaan G's update17 May 2023, 10:42
Reviewer Update
Now that is the service that a client should have received from the start. Thank you Marlin.