AB
Anthea B

1 reviews | Active since Mar 2009

22 Sept 2016, 03:24

The Saga continues

<p>I have called Vodacom since 1/9/2016, visited Vodashops, Customer Care in Eastgate and, EVEN went as far as driving to Midrand to try & sort my problem out, to no avail, Taking to Hellopeter was like a lst report, but I see that this is not even taken seriously.</p> <p>Vodacom, since 1/9/2016, all I have been trying to do, was to get my contract re-instated that YOU cancelled, due to SOMEONE on YOUR SIDE not listening / paying attention to the client!</p> <p> </p> <p>After all my hassle, I was credited with some airtime & data on 12/9/2016. You subsequently re-instated my contract (incorrect option), and removed the credit that was given to me by you.</p> <p>After the Sim-only reinstatement, I asked for CLI, as all my calls were now shoing as "unknown", promised it would be done, only to find that not done & after logging a hellopeter call on 20/9/2016, was then done.</p> <p>Logged into system today & there is a message that my account is in arrears by over R9 000.00??? </p> <p>If I look at bill for Sept, o/s balance = R379.13.</p> <p>What most terrifying, is the fact that I have been charged R85.09 + vat for CONNECTION????????</p> <p> </p> <p>You MUST BE SMOKING YOUR SOCKS!!!!!!!!!!!!!!</p> <p> </p> <p>You know what, for now, I'll take the Sim only contract!!!!!!!!!!!!!</p> <p>I'll stay on the SIM ONLY CONTRACT!!!!!!!!</p> <p> </p> <p>HOWEVER:-</p> <p> </p> <p>1) I AM NOT PAYING A CENT TOWARDS CONNECTION FEE!!!!</p> <p>2) I WANT THE AIRTIME RE-CREDITED THAT AS SO UNCEREMONIOUSLY REMOVED AFTER BEING </p> <p> AWARDED TO ME</p> <p>3) I WANT THE ONLINE SYSTEM FIXED AS I DO NOT OWE YOU OVER R9K</p> <p> </p> <p>HOPEFULLY THIS REVIEW WILL AT LEAST SOLICIT A CALL FROM YOU?</p>

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team