The rudest person I have ever spoken to at customer care.

I called customer care today to try to resolve an ongoing problem that I have been having, as previous calls have been completely ignored. I spoke to a lady and informed her that this problem has been persisting for far too long and that I'm going to switch to another network. Her response was "Well if you've been having these problems for so long why are you still with Vodacom?" Never have I been spoken to like that before by customer care. Extremely disrespectful.