PS
Palesa S

1 reviews | Active since Jun 2013

22 Sept 2023, 15:03

The Red *****s

Vodacom is such a useless service provider, they drop our calls when we call their call centers. I don't even know what to do next cos I've called on so many times to resolve my issue but no support and no assistance. I can't be paying for a data SIM that I'm not using this is daylight *******, they just want to take your money one way or another!!!! I want this data sim cancelled on my name and refunded for what has been debited. It's ridiculous that one is not able to cancel by call when the SIM card was delivered to my doorstep by call

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2023, 11:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Sept 2023, 10:11
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we reached out to the account holder and assisted with her query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,