PB
Pegasus B
1 reviews | Active since Feb 2011
24 Jan 2021, 11:54
The R3 data refill NIGHTMARE
The R3 data refill option was not activated by me. I have been trying to cancel this deduction for the past two weeks, without success! Used the *135*6# option - no luck! Really fed up with the situation. It seems there is NO WAY for this to be cancelled!? Vodacom, please rectify the situation asap. Taking R3 from your prepaid users everyday, without being able to cancel, is NOT okay.
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Vodacom's replyOfficial
24 Jan 2021, 19:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2021, 19:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Pegasus B's updateReviewer Update
27 Jan 2021, 09:37- Thank you for a very fast reaction on my complaint. It was sorted out by a very friendly consultant.
PB
Pegasus B's update27 Jan 2021, 09:37
Reviewer Update
- Thank you for a very fast reaction on my complaint. It was sorted out by a very friendly consultant.