The power is NOT in your... or our hands!!

It's been 7 months now. 7. I had a bill query back in Nov 2015 during which I'm unceremoniously informed that I am one of the "lucky" users already having been moved to their brand new "C3D"(back then I was told to say "Siebel") system. The unfortunate part is that NO ONE can access it. Yes. No one. Then comes January. I have to transfer a number onto my existing profile... Low and behold, NO ONE can help me. I have been in numerous stores. Waiting for calls, being told "next month for sure", being sent to OTHER stores. I complained on their Facebook page. My answer? "The store (where I've been) will contact you(to say what? I was there personally)". I am SO tired, and still not answered OR assisted. WHY WOULD YOU IMPLEMENT SYSTEMS YOU YOURSELF CAN'T ACCESS, VODACOM?????????