BT
Belmont T

1 reviews | Active since Mar 2020

22 Mar 2020, 18:43

The Poorest Fibre Service Provider

Vodacom advertised fibre connection special and I app**** on the 28th of January till the end of February I had not been connected. I made tens and tens of phone calls to follow up to no avail. I ended up cancelling the contract & lo and behold they charged me R1725 to release me from their ISP. Even after paying the amount for their pathetic service they still could not release me from their ISP. Most of the call centre agents leave you hanging The same job was done in 3 days with an alternative service provider. Never again will I enter into business with vodacom

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2020, 10:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team