1 reviews | Active since Apr 2017

08 Apr 2017, 23:42

The ****pies to treatment I've ever gotten

<p> been going to vodacom to try and get customer service i signed up for a contract i have being going 2 vodacom and ever since they gave me the contract my phone has never received LT services I have called the customer care line and have been promised that my period has been escalated to the highest technical department. However in addition to these many calls to customer service I have not gotten feedback and hence I decided to visit the Vodacom Store in Hatfield and ask for help where I was pushed around department to department and told my problem is being dealt with only to find out after getting home that they're empty promises. It's been over 2 months since I requested to have LT services activated on my phone as if I'm not paying for these services. Today April 8th I went to Vodacom Menlyn where I was made to pay 60 rand to do a SIM swap as a proposed solution that would activate my LT services however that 60 rand went down the drain because now I'm stuck with my new SIM card after the SIM swap which does not work with l t e services as promised. I feel that I've been taken for a ride and now I've been made to part ways with my money as if I'm not paying for a contract for these similar services please help. Nice</p>

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2017, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team