The person that gave me the new contract for R129 was very helpful, but it seems he did not give me the full story, the person that hung up on me was not friendly nor proffesional.

I have been a client with Vodacom for the past 20 years, due to sircumstances I was forced to cancell my contract end of 2019, when I phomed Vodacom to cancell my contract the person told me that he could do me a deal for R129 per month and that would be payable end of Janauary 2020. That was fine as it would be within my budget. In January I learned that my account is now R280 per month, not the agreed amount so I did notvpay that amount as it would then be a mutual agreement. I was phoned by Vodacom about the account that is in arrears and I explained to them what I was told and what the monthly amount should be. Two days later I received another vall from them by a different person, I asked him if he had an answer for me and he hang up on me. All their calls are recorded so it can not be a problem to go back to the original call. Two days after that person hung up on me my phone was disconnected, this is not the type of customer service you would think of getting from such a big company.