The People make the Place

After 3 calls to Vodacom Upgrades and Vodacom Online, as well as trying to navigate my upgrade on the App and on the Website, I count myself lucky to have landed last attempt on call assistance with Jose Como, on the Vodacom Upgrades Line. I was due for an upgrade and had a specific ask around my need for less airtime and more data, as this is custom to me to fit my need for work requirement from home. All other packages offered by other agents did not meet my ask and accumulated to double the package fees because of the need for more data. With Jose, the call was easy and effortless as he listened intently on the ask, then took immediate initiative to find the right package, along with reaching out to his Manager for a value added service on my data requirement. I didn’t even have to motivate for a better deal. People like Jose Como makes me feel valued as a Vodacom customer. He is also the only reason I did not cancel my Vodacom contract today. I am grateful for his client centric approach and friendly phone manner. Thanks Jose! Here’s to another 3 years with Vodacom on Contract just because of you 😉