The Pathetic Truth about Vodacom Fibre

Good day, Today I have requested to cancel my fibre optic service with vodacom for the 3rd time. It seems that when you try to cancel they just forget about your service request and close your request number without anything being done. Reasons that I am cancelling: 1.The throttling is absolutely horrifying I have a 20mbps line and you get throttled till it is barely usable. 2.When you get throttled well this month i got throttled from the 14th i have checked my devices and i have not even used over 300GB this month. 3. I work from home, Internet provides my family and myselfs entertainment and I Play games but when we can not even watch netflix on a fibre line there is a Freaking problem. 4. Customer service, Hows this don't you love being told that theres no way out of being throttled on a month to month service line theres no way to pay more to unthrottle it absloutely nothing you can do you're just *****ed till the first of the month I was also told this was an unshaped and uncapped line. 5. Customer Service again I mean listen I am a happy vodacom mobile user but your fibre division is shocking and pathetic, today when i said i would like my fibre cancelled by the end of this month I was also told that i have to wait a whole other month till that happens so great I have this horrible service until the end of august fantastic even though I tried to cancel 3 months ago already and you just closed my service request, still keep in mind this is a month to month contract. 6.Email Cancellation system is horrible think its just a way of avoiding unhappy customers so that you can milk them for longer. Feel free to contact me.