AF
Armand F

1 reviews | Active since Feb 2018

07 Apr 2020, 09:15

The painful experience that is Vodacom Sales

In summary,

I requested a contract that doubled in price after the 24 month contract period to be cancelled in November of 2019.

I had to fight with Vodacom for 5 months and many hours spent on the phone through multiple departments (because no one knows who does what apparently) to remove an unpaid balance because Vodacom was insistent on debiting me up to 3 months after cancellation because some Vodacom employee is too *********** to load a cancellation of a contract. All this so that I could avoid blacklisting due to their Vodacom's stupidity.

And when I try to open a new contract, it has happened 5 times now that some idiot from their "we'll call you back" service calls and hangs up as soon as you've answered.

*** Vodacom. That's all I have to say to you...

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2020, 10:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team