The only time you get a response is when you owe them .

Due to a hiccup at the bank, Vodacom debit order did not go through. However, arrears were settled but the account is still showing as in arrears and locked. Had to buy a Sim card to make the payments as the phones are all useless now. I can't call customer care and resorted to online chat, stating the account is in the name of my mother, gave her number and ask that they check when the devices will be unlocked as we can't do anything on it. They can't assist. But while I was waiting for the banks to resolve my issues, they called non-stop about the arrears. "We can't assist, please call customer care if your phone is locked." Like, how? Pathetic.