KM
Kate M
1 reviews | Active since Feb 2021
03 Feb 2022, 10:47
The only response you will get form Vodacom is "we following Up"
An installer from OpenServe was supposed to come to my house on the 28th December 2021 to install Fiber, no one showed up. I tried to call their number, they don't take external call. Been following up with @Vodacom as that's who I took the contract with but the response has been they are following up Openserve. I am seating with a Vodacom Machine that has not been installed for two Months.
Applying for a contract has an impact on ITC, now I have to wait three more months before I can take another contract,, WHAT A SHAME!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Feb 2022, 14:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2022, 14:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Kate M's updateReviewer Update
07 Feb 2022, 11:15Good Day,
This response did not reach me, neither was this communicated to me during multiple calls I did, the only feedback I received was Vodacom is still waiting for feedback from Openserve.
No consultant has called post this message, the only text received on Friday was that call has been closed, reference EC -1E0B - 2RJFA1.
I am still lost.
Regards,
Kate
This response did not reach me, neither was this communicated to me during multiple calls I did, the only feedback I received was Vodacom is still waiting for feedback from Openserve.
No consultant has called post this message, the only text received on Friday was that call has been closed, reference EC -1E0B - 2RJFA1.
I am still lost.
Regards,
Kate
KM
Kate M's update07 Feb 2022, 11:15
Reviewer Update
Good Day,
This response did not reach me, neither was this communicated to me during multiple calls I did, the only feedback I received was Vodacom is still waiting for feedback from Openserve.
No consultant has called post this message, the only text received on Friday was that call has been closed, reference EC -1E0B - 2RJFA1.
I am still lost.
Regards,
Kate
This response did not reach me, neither was this communicated to me during multiple calls I did, the only feedback I received was Vodacom is still waiting for feedback from Openserve.
No consultant has called post this message, the only text received on Friday was that call has been closed, reference EC -1E0B - 2RJFA1.
I am still lost.
Regards,
Kate