The only person who was able / willing to help

Had been struggling to sort out my late brothers cellphone number. After excuse after excuse from stores and call centre as to why we could not get the number back I got put through to Yolande by pure chance. She promised to let me know if it was possible - and it was. She worked on it and a few days later we were reallocated the number. <br> <br> Vodacom needs more employees like Yolande who are knowledgeable and friendly and are prepared to look into matters without just saying \sorry it can't be done". <br> <br> A very frustrating experience solved by someone prepared to go the extra mile. Thank you Yolande"""