The only constant thing about vodacom is......NOTHING

I wrote tgis review on 11th,received the system generated response from Vodacom, it's the 17th bow.....I'm still waiting for them

Vodacom wants me to pay R14 400 more for the same phone and cannot find the time to respond . What vodacom wants me to take Samsung Galaxy A55 256GB 5G + 1GB VID TKT X 3 +30GB DATA X 1 - (H) + 2 Months Free Theft cover @R849PM (R36 Finance + R813 Subs) on RED 4GB400min Top Up (BTL) (36 months)36

My current plan Description Subscription ChargesCalling Line ID Presentation VAS - Caller Identity Subscription (Free) Handset Installment RED 1.3GB 100min TopUp Plan Total Subscription Charges This Invoice Amount February February February

The deal I want Red core 650MB 50min for samsung A55 256GB5G

Their response to my upgrade. Same phone they declined but approved on the higher tariff plan which I do not need

You can upgrade but there are no qualifying deals for this device

Based on your profile these are the products on the available deals products on the available deals you can apply for

My profile was in a worse state when I took my current package out 3 years ago. The debt review issue was present even then.

Vodacom is offering me the same device but it will cost me over R400 more pm x36, that is over R14 400 over the period

I spoke with a very helpful consultant, Themba on Monday, 3rd. He was going to get his line manager Tersius to call me and explain. I called back on Thursday, 6th and left another message. Tersius called back within 15 minutes and was very polite. He was going to send me an email with the options, one being buying tgis phone for R6 560 with a plan. So for R8 000 less vodacom will give me this phone.

It is now a week later, no email and no communication from Vodacom upgrades or the finance department.

I've called the upgrades department again and left another message. I have emailed their customer care line. No response Unhappy customer Reply (1) Vodacom’s reply 11 Feb 2025 at 12:03 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards, Vodacom Consumer Website Team