The ongoing Saga of Vodacom and me

So Much for for a consultant making contact with me soooon.
Now i have had Vodacom send a message to my Son's phone which prompted me to do the complaint of Yesterday and today a voice message to my Wife's phone to tell me the same thing.
I must say that after more than 30 years with Vodacom I would have got better service.
I would like to add the first complaint was a Ticket NoEC-2190-1WRMEB so if there is anyone who can actually check back and actually assist from the first complaint it would be appreciated.
This has been long enough and as mentioned in the e-mail customer care and of course Toby is a joke.
Can a Human with a Brain please contact me now again like the lovely Lady that assisted with the original complaint .EC-2190-1WRMEB.

I am very concerned now as Vodacom is now not coming back as they said they would. and as they lady that originally contacted me acknowledged that Vodacom was at fault and how she promised to rectify the problem and how all was going to be sorted out and the payment that I was to do at a vodacom Shop which I did and that all would be sorted by the 13th of this month.
I am now being threatened by By Vodacom for money or they will switch us off after I paid the amount which I was told. Also my Son still did not get the air time which was promised.
All I want is for the promises to be for filled.
I am a pensioner am can't Handle all this nonsense as it takes a toll on me

And so it just keeps getting worse. After all the shenanigans and the almost begging from Vodacom after acknowledging that they were at fault and would rectify there mishap it just got worse.
I just got another bill of R4976.50 from them amazing how it went from R840 to R4976.50 in a matter of a week and still not one human has contacted me to apologise for Vodacom's mess which they acknowledged.
As mentioned I am a pensioner and all this is starting to take its toll on me and it appears that there is no communication with the powers that be . Also being with Vodacom for 30 Years it really is a sad state of affairs. No one should have to go through something like this .
Now I just have to wait and see if someone actually gets back to me as the account holder

I am at my wits end with the way I have been treated by Vodacom.
if there is anyone with legal experience who can advise me PRO BONO I would really appreciate it.
After all of the above today Vodacom punched me in the gut.
( This was there last communication from them . Thank You Dear Customer for the time and afford taken to voice your dissatisfaction to our office . As our telephonic conversation on 2025-04-51-36 our record show that your Query is in the hands of Thandeka and feedback thus far is as follows.
She advised you to pay R841.00 while they are fixing the query as the amount was supposed to be paid if the migration was not done.the issue they is to migrate back to the old package but that will be escalated.)
All fine .As I said that we are Pensioners and basically live hand to mouth. Saying this Yesterday Vodacom without me knowing through a Debit Order which is ******* as I never signed for a Debit Order to deduct R4976.50 from my account which after talking to Thandeka about being threatened by Vodacom about me being in arrears and being told not to worry about it and that she is busy with My problem. Now I have had to at my expense go to the bank which was very humiliating and down graded having to pay banking fees petrol ect feeling like a fool reverse the ******* Debit Order Vodacom done.
Now because it appears that no-one seems to know what the Heck is going on .
I would really like for one of them to go through what I have had to endure from them.
Now the end of the next Month is approching and I am already concerned of what is going to happen.
I need to upgrade my cell phone at the end of this month with vodacom but I really have my reserves.
Lets see what kind of assistance and when anything will actually happen now.