The Ongoing Chaotic No Service from Vodacom Insurance....shame on Vodacom

Over one week ago we sent insurance claim into Vodacom Insurance for my husband's phone . We received no contact no response...finally after hanging on phone for over 38 mins I was told his claim was 'pending" as they were waiting on copy of ID. ( no where on their claim form does it state they require copy of ID). ...so we would have been ' pending' forever...as they never contact you! Yesterday after complaining on Hello Peter...my husband got a call to sa claim was approved and he must go in to local Vodacom shop to pick a new phone! My husband asked for a ref number..was told ID and cell number were his ref. Today we went into Fish Hoek store. Thabo the consultant said he had to phone insurance to verify...he also kept getting cut off and after an hour with two lines trying to get through to insurance..no luck. so we are back to square one an insurance claim that we are told has been approved but even your own branches cannot get any response from insurance..so still no phone. we are told you must email us the order form ..that we must then take to Fish Hoek store. We wasted over an hour out of work time today and are still on this useless no response merrygoround of what Vodacom call insurance sevice...which is ..a chaotic worst run nightmare...Finrite have apparently taken over Vodasure this month... its a total mess...Vodacom you should be totally ashamed of what you are putting your customer's through...what service..but you debit us every month..I cannot describe how unprofessional and sickeningly impossible it is trying to sort this claim out! DO NOT EVER OPT TO USE VODACOM INSURANCE