The next time vodacom care about their customers WILL BE THE 1st TIME

I had just spend 4 hours on the phone with Vodacom Customer NO-care. I was put through to someone else 15 times and my 4 day old query is still unresolved. All went haywire when I upgraded ********** 208 from a 5+5 gig contract to a 10+10 gig Topup with effect 1st March 2018. Not only was the contract reduced to 5 gig only but all usage had stopped and sims does not work anymore although I kept them in the same devises. I queried this mess with the upgrade department and got a reference number 1- ********** ********** but no further response. Now they are claiming my account is in arrears, DESPITE IT HAD BEEN PAID, and still they don't want to assist. Even email correspondence is just ignored. ********** of Vodacom technical department. Calling Vodacom Customer Care has absolutely NO effect. Maybe a physical visit will resolve the issues if this does not help.