The new Vodacom
Has anyone tried to contact them? On Monday I tried to download a file of approximately 250MB. It failed at approximately 100MB at least 6 times. Then the fun started, I tried to phone them on the 135 number, waited while they go through the whole process, wait for a consultant and the line goes dead, first time, second time, third time, fourth time all the same, the line goes dead after waiting for a consultant to answer. Is this now the new South Africa norm?
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Vodacom's replyOfficial
14 Jan 2021, 07:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team