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m.w.steyn m.w.steyn

1 reviews | Active since Sept 2016

21 Sept 2016, 10:39

The New Name For Vodacom Repairs Cresta Is ***********s

<p>I took my IPhone 6 Plus into the Vodacom Repairs at Cresta Shopping Centre for the first time in May 2016 for an issue with the screen. They replaced the screen and as it was after the one year warranty it cost me R3500 to repair. I have now taken the phone back in 9 times since the initial repair for new screens, a damaged speaker, damaged home button etc.</p> <p>All I asked for from the staff was a phone call to tell me what is going on as they have been *****ing me around for the last five months and in that time I have only had the phone back for a week. It has been a waste of my time running back and forth finding out what’s happening with the phone as well as having to collect and then return the phone. </p> <p>I have been paying for my Vodacom contract for the past five months for a phone that Vodacom has had and has been messing me around over.</p> <p>I will never use Vodacom Repairs as they are terrible.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Sept 2016, 13:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2016, 17:18
Official

We apologise for the inconvenience caused.

We have escalated your complaint to the Vodacare Head office for further assistance and feedback

Regards

Roderique Lategan