The Never ending BAD service from Vodacom

<p>Once again Vodacom outdone itself with the horrible service they provide to their clients. Just when you think they may do better but they just become worse on top of that, they treat their customers like trash. It’s like they know we just a tiny fraction of their database and you will never make any difference should you migrate to another network. <br />I have reached a point where I can’t be complaining everyday and been taken for granted. We get ********** each day we purchase their services. When you enquire you are taken from pillar to pillar.</p> <p>Here are my forever not ending problems with Vodacom. Firstly, I had previously requested an itemized billing of my internet usage as I could not understand it, I was told to go to a Vodacom shop they will assist me with an itemized billing. To my shock I asked what if the nearest Vodacom shop is 100 km away from me. What is so difficult about them sending me an itemized billing over an email or maybe post it since they are making ancient request. Today, 16/05/2016, since I had 2 issues to sort out, one being False minute I purchased and secondly the same problem of data being used up without even logged in to any internet provider, I went to the Vodacom shop n Centurion Mall for assistance. They advised that “NO VODACOM SHOP PROVIDES ITEMIZED BILLING TO CUSTOMERS, I SHOULD CONTACT THE CUSTOMER SERVICE CENTRE.” I had this Lady contact the customer service herself, they could not assist me. <br />This morning again I had purchased the MyChat 30, but I had used less than 20 minutes but the promo minutes were depleted. I called the customer service and spoke to Sam who also confirmed the amount of time I spent to make calls today before she hang up a call in my ear. Previously I had thought I was crazy because this is not the 1st time I have experienced such. A friend suggested if this happens again I should calculate the minutes of my calls which I did. This is shocking that Vodacom is deceiving its customers by FALSE ADVETERSING and selling false promos. <br />I GUESS THIS WILL NOT EVEN MAKE DIFFERENCE AS I AM A TINY FRACTION OF YOUR DATABASE OR PROFITS. EVEN THOUGH I HAVE BEEN A SUBSCRIBER/CUSTOMER SINCE 2003 WITH THE SAME NUMBER.</p> <p> </p>