The Network That Doesn't Give A ****

<p>Didn’t Vodacom once use the slogan “The Network That Cares”? Well, they can change that to “The Network That Doesn’t Give a ****”.</p> <p>I have a situation with a prepaid number that had been deleted and I believe (or think) was reallocated back to me as requested. But now I can’t use the number, because the sim card doesn’t register and they won’t or can’t perform a sim swap.</p> <p>I phoned Customer Care and they can’t help me because my responses to the security questions don’t add up (I had the number for 9 years prior, how should I remember what I set up in 2007?) and they then suggested I go to a VodaShop. I did that, and would you believe, they told me they had less access to the network than the Call Centre Agents and they can’t help me either.</p> <p>So what now? I keep phoning and requests get send to supervisors who will phone me back, but never does. I wrote several times on HelloPeter with the same computer generated reply “Someone will contact you soon.”</p> <p>Can someone please respond and give me some feedback?</p>