CN
Courtney N
1 reviews | Active since Feb 2016
29 Oct 2020, 08:05
The most useless service provider
I wish there was a no stars option. I have no words. We have several contracts with Vodacom- you would think they value you as a customer- WRONG! We have tried for several months to cancel a contract that has ended to no avail. We phoned on the 5th of September again and asked to cancel, spoke to Pearl who promised to get the contract cancelled and yet we are still being debited. I cannot wait to cancel all my contracts with Vodacom and will 100% take my business elsewhere. I hope this will perhaps get some sort of helpful response from Vodacom for a change.
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Replies (2)
Vodacom's replyOfficial
29 Oct 2020, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2020, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Courtney N's updateReviewer Update
29 Oct 2020, 12:57Thank you. Your prompt communication would be appreciated as we are going to the ombudsman with our complaint , since this has been an ongoing problem and we have had no joy with Vodacom.
CN
Courtney N's update29 Oct 2020, 12:57
Reviewer Update
Thank you. Your prompt communication would be appreciated as we are going to the ombudsman with our complaint , since this has been an ongoing problem and we have had no joy with Vodacom.