PS
Paul S

1 reviews | Active since Jul 2016

10 Oct 2017, 08:13

The most useless people alive

Geez like I don't even know where to start.

Let's skip the fact that they completely stuffed up my account by flat out lying to me as to what my package included. After a year and a half of trying to sort that out I've given up.

But now it's just become more frustrating. Vodacom has decided to change my debit order all by themselves and try to claim I called in to make the change. Ending up with me being double debited. Then I got a call last month from them to say they would change my debit order back and I wouldn't be charged this month since I had already paid.

Surprise surprise, these *********** assholes have debited me, on the wrong day, for the month I was explicitly told I wouldn't be debited because I've already paid.

I am sick to ****ing death of these people, I am sick to death of spending hours on the phone every month to get other people to do their jobs and still be disappointed every time, and if this isn't sorted out IMMEDIATELY I will be moving to another service provider and I will push for every family member and friend to move over too. I will even fill out the forms for them.

0
Replies (4)
Vodacom
Vodacom's reply10 Oct 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PS
Paul S's update11 Oct 2017, 10:54
Reviewer Update
Still nobody has contacted me. How about I post this on your Facebook page? Perhaps then I'd get more than a recycled response...
PS
Paul S's update11 Oct 2017, 15:10
Reviewer Update
Anytime now....
Vodacom
Vodacom's reply17 Oct 2017, 11:33
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team