LG
Lorna G

1 reviews | Active since Sept 2013

10 Dec 2015, 09:25

THE MOST USELESS MOBILE SERVICE PROVIDER

How is it that this company happily takes your money but does not supply a service. I have been using a Blackberry for four years now and never had a problem with BIS. Suddenly every month I am told via sms that my Blackberry Service with expire on whatever date! Why when I have paid for 3 months in advance.<br> <br> Try and get service from your call centre, your customer care centre Eastgate who do not answer their landline and then obnoxious staff in general.<br> <br> Vodacom you can be assured I will doing a number portability - you will no longer have patronage from me!<br> <br> All their call centres do is tell you re-boot your phone before the date expires and the BIS will automatically pick up the next month's payment.... what a load of hogwash!!! Really total incompetence.<br> <br> Try and get a technical person to speak to - out of the question. As for a supervisor or Manager's name - suddenly every person is either deaf, or dumb or both!!!<br> <br> Absolutely appalling service - I have had a guts full - really nothing but useless beyond any doubt!!!! <br>

0
Replies (1)
Vodacom
Vodacom's reply10 Dec 2015, 10:36
Official
Hello Gellert,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,