The most Uns****ed support I have ever received

<p>So we have a problem on our BC Lite Contract, it connects to the internet, but can't browse any sites only the vodacom site almost like it's a guest account of some sort.</p> <p> </p> <p>Phone their Business support line and after eventually getting to the right department 20mins later. because for some reason they simply put you thru to customer care which can't help you because it's a business account.</p> <p> </p> <p>So this lady then instead of listening to your problem and thinking for a second like hey this client does have internet and can browse our site so it must be some sort of block on the account immiadetely starts of with her little how to check list which right at no 1. is Reset the routerand I todl her it will make no difference yet persistent that what she wanted em to do so I did reset it.</p> <p> </p> <p>Then off course it did the same can only browse vodacom site, she told me she can't she my router and her system shows it has last been logged on 147 days ago, like wow been using this for months now, anyways then she asked me for my mac of teh router gave that to her she dissapeared for like 10mins came back and todl me sorry sir she can't help me with my problem because someone has configured the router, this right after she told me to reset the router, and even tho I keep telling her I have connection router works I can broswe vodacoms site she simply refused to help me and told me to email them with my problem and that was it.</p> <p> </p> <p>That was how vodacom helped me their business client, I'm without internet and vodacom simply won't help me, so I have no clue how exactly somethign like this works.</p> <p> </p> <p>A side note that router was untouched I never do any firmware upgrades on it the only thing that was changed was the admin password, a part form that the router is like I got it couple months back and it's stil connecting to their network and still able to browse vodacom website</p>