THE MOST TERRIBLE NETWORK AND SERVICE

THE MOST DISGUSTING POOR SERVICE EVER , WHO ALWAYS RIPS ME OFF

I have been a Vodacom client and customer for years now, however when I first took the contract I was provided incorrect information and then had to be binded to the contract , paying R1000.00 a month for not much services are pathethic, I also took a contract for my mum as well so a big supporter to Vodacom, I been struggling and could not wait until my contract was over which ended this year July. However everytime I contact Vodacom the employees all give me different stories and incorrect information which is misleading, , Like they would keep telling me my contract still has 2-3 years to end , however a contract is only 12-24 months and my one device was even over but they said its not, and the other main device was ending soon, Then the information provided by the Vodacom agents are as follows whenever you try to contact them to cancel they tell you Mam we will assist you to cancel and we will even drop your package down to paying lessor for the last month and you can cancel anytime , So the first time Vodacom done this to me they ****, I then found out later that they put me on a package sim only where I was binded for another 24 months, with their calls been recorded however management is poor which is wrong, however I kept on sticking with Vodacoms bad service but now I had enough, my contract was due to end this year in July which has passed, I called Vodacom in May, I had spoken to a consultant from the cancellations team named Lejendre Mottie, he advised me on the following : Mam we can assist you to cancel your contract , for now I will drop your package to a lower cost for you to pay for the last month and put you on a lower package , then you can cancel as any time from July as your device is paid up for , I confirmed with him time and time again if it is not a contract he confirmed that calls were recorded and he is very sure and I can ask for him when im ready to call in , I told him that I am aware that calls are recorded, he said okay I must call him to cancel when im ready, I advised yes I want to cancel immediately when the contract ends as I had a bad bad experience with Vodacom, I also stressed on the point that when I cancel am I not getting charged any cancellation fees, He advised no definitely not, I asked him again are you sure when I call in I wont get charged, He said No , He told me that he is always in the cancellations department and I will get hold of him . I am still getting monthly bills and WHAT FRUSTRATES ME IS WHEN HE CHANGED THE SIM NTO LOWER HE DID NOT CAP IT, SO I HAVE TO SWICTH OFF MY MOBILE DATA AS I AM GETTING CHARGED OUT OF BUNDLE FOR NO REASON, I HAVE ENOUGH WIFI AT HOME, I then thought I will try out the service for one more month and see since the agent told me that I can call anytime and it will be cancelled immediately without me PAYING ANY CANCELLATION FEES.

I called in three weeks ago and spoke to cancellations a lady advised me that The agent gave me wrong information and is no longer working at Vodacom and that he put me on a 18-24 month sim only contract , I WAS IRATE AT THIS TIME AND TOLD THE LADY TO MAKE SURE THAT HER MANAGEMENT PULLS ALL CALL RECORDINGS AND SORTS THIS OUT, She also told me that I will have to pay cancellation fees to now cancel, I was very angry at this point , anyways she took my details and logged a call and escalated for me , She promised someone will call me and email me, FROM THREE WEEKS AGO UNTIL TODAY I DID NOT GET ANY COMMUNICATION OR HEAR ANYTHING FROM VODACOM, I DO NOT WANT TO BE PART OF YOUR ****PY BAD NETWORK , IF THIS IS NOT SORTED OUT ASAP I WILL TAKE THIS TO CONSUMER ASAP,

***