1 reviews | Active since Jul 2016
The most poor and pathetic service one can receive
<p>I have been given a new replacement Sony C4 four (4) times in the past 6 months!!!!!! Vodacom refuses to change the model even though each model has the similar problems. The Sony C4 was offered as an alternative replacement to my Z1. Its the biggest mistake I ever made and Vodacom doesnt give a damn.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I have escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.
Please note that the handset manufacturers require certain criteria to be met before a handset will be exchanged. Vodacare is a cellular repair service organization and our business model is based on the manufacturer's warranty obligations and conditions.
Kind regards
Vodacom Repairs Escalation Desk
Dear Client
I have escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.
Please note that the handset manufacturers require certain criteria to be met before a handset will be exchanged. Vodacare is a cellular repair service organization and our business model is based on the manufacturer's warranty obligations and conditions.
Kind regards
Vodacom Repairs Escalation Desk
Vodacom always answers an email without a proper name, people hide behind titles signed Vodacom Repairs Escalation Desk etc. What standards do you exactly follow???? This phone has spent more time in repairs than I used it. Each time it was checked according to set standards and replaced too!!!!! but replacement so many times ???? This is at my expense and inconvenience, I have to do without a phone, I have to suffer data loss and being out out contact...... This model has more than 1000 complaints worldwide!!!!!!!!!!!!!!! Pathetic..... If I do not get a voucher or an option to collect another model I will be taking this matter to court with the 10 job cards I have and more than 4 imei numbers that was issued to me.
Vodacom always answers an email without a proper name, people hide behind titles signed Vodacom Repairs Escalation Desk etc. What standards do you exactly follow???? This phone has spent more time in repairs than I used it. Each time it was checked according to set standards and replaced too!!!!! but replacement so many times ???? This is at my expense and inconvenience, I have to do without a phone, I have to suffer data loss and being out out contact...... This model has more than 1000 complaints worldwide!!!!!!!!!!!!!!! Pathetic..... If I do not get a voucher or an option to collect another model I will be taking this matter to court with the 10 job cards I have and more than 4 imei numbers that was issued to me.
Dear Client
The Advanced Repair Centre confirmed that they resolved the query to your satisfaction.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
The Advanced Repair Centre confirmed that they resolved the query to your satisfaction.
Kind regards
RJ
Vodacom Consumer Website Team