The most pathetic fibre service provider and customer service in South Africa

I cant begin to explain my frustration and how how i agree with you guys on their pathetic and ******** service. Last month I had 13 days downtime. I am told their 2nd line team only works business hours mon to fri. My service went down on a Saturday morning.... 72 hrs SLA.. on the Tuesday the technician did not even update nor respond. 2 days later I had to request that the SR be allocated to someone else because they didn't know if he died or was on leave. A whole week later it was resolved but they didn't even know it. I called in to find out that it was working a few hours earlier and they didn't even call to reset/troubleshoot. The manager told me he would logg a call on my behalf for but alas they cannot find it not can they find any notes. It seems its a trend filtering down from management to the agents that they do not record notes of the calls and the promises made to agent and customers. I had to take 6 days leave as i was not online for work. I still have not been compensated for the loss of service. Now its happened again and its 2 days i do not have service. I have no words to explain. My son starts online school classes tomorrow. This is the ****tiest network and service. Vumatel has 24hrs support and charge R10 less, I should have went with them. They just use this acronim SLA like its out of fashion and as if they are governed by it. They gave us a usb ****le , why cant they activate the sim so we can use in the interim. Even the installation was substandard and no planning. They have no plan B or C...... Bunch of F@#ken knitwitts...