The most pathetic customer service experience ever TSHEGOFATSO AND NELSON !!! VODACOM

After numerous attempts of trying resolve my query with Vodacom, regarding my account and my cellphone number being suspended - I'm beyond frustrated and also disappointed by the service I received from Vodacom. I was on the phone for almost 2 hours with Vodacom today (20/12/2022), being passed from one department to another - ultimately ended up speaking Tshegofatso (Team Leader) who couldn't even help me, also spoke to an agent by the name of Nelson who also could not assist - NOT ONLY THAT AFTER BEING ON THE PHONE FOR SO LONG, HE (NELSON) DROPPED THE PHONE IN MY EAR. My account was fully paid in June with Vodacom, this was a settlement amount of R2514.00. Tshegofatso acknowledged that she can see payment was made but there's nothing she can do to assist. I know system errors do happen and I know it might have been an error from Vodacom side. I'm just shocked by the way in which VODACOM refuses to take ownership for anything and also how rude and unprofessional the staff is. I will escalate this to the highest level if I have to, I've now exhausted all options when it comes to giving VODACOM a chance. It's been 2 weeks trying to resolve this and no one is willing to help. My number being suspended has affected so much of my families livelihood and my resources and connectivity is linked to this number. I do not see why I have to be subject to this unprofessional and *********** behaviour. I don't owe VODACOM anything, my account was fully paid 6 months ago - can anyone at VODACOM PLEASE TELL ME WHY MY NUMBER IS SUSPENDED WHEN MY ACCOUNT WAS FULLY PAID. WHY ARE YOU NOT DOING A PROPER RECON ON MY ACCOUNT. I've given you more than enough time to resolve this but still to date nothing - I don't work for VODACOM I won't do admin for you, just fix my number that's it.