PJ
Pran J

1 reviews | Active since Feb 2015

10 Dec 2021, 18:46

The most Pathetic and Service

On Black Friday, 26th November 21, I took a contract with vodacom as they offered an 800GB data package at R350 which took effect on the 1st December 21. From day 1, I have not been able to use this data as coverage is pathetic and not what vodacom promises. I have called only to be pushed from department to department but no one is able to assist. Lebo escalated the call. Escalation/coverage department only called once to say they were gonna check what's the issue. No feedback was given. Only for a bunch of idiots to send sms feedback to a router where I cannot receive sms, clearly stated on my profile. I spoke to Sipelele who is clearly ***********, arrogant who makes me hold on for 30 minutes saying he's chatting to some in the coverage dept, yet was unable to give me any feedback, yet was completely rude and arrogant. Can someone with more authority and knowledge call me as I am furious that this is the service vodacom give. I will never recommend vodacom in any respect. You are not even worthy of 1 star!

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2021, 12:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team