1 reviews | Active since Dec 2016
The most painful experience with Vodacom call center this last two weeks
<p>I have settle my account on the 9th of December with vocacom, but no one can assist me to close my account and activate my cellphone number as prepaid. I have been but through explaining the story over 10 times to agents that are rude and not helpfull, being promised to recieve calls back from team leaders (Robit,Dorcus). They transfer me from one department to the next, dealing with agents that are not equipt with the correct s****s/knowledge to deal with my query. Can someone please assist me urgenty to resolve this!!!!!!!!!!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Ms Jade Olivier
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Ms Jade Olivier
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
I am extremely shocked and impressed by the response I received from Vodacom , my complaint was lodged Thursday late afternoon & resolve before 09:00am the following Friday. All thanks to Hellopeter.com.
I had lost all hope in Vodacom & the competence of their staff until Kulsoem the Senior Consultant at the Vodacom Solution Centre called and resolved my two week roller-coaster ride in less than an hour . I`d just like to say thanks to the Vodacom Solution Centre & Kulsoem for the excellent service rendered/received ,only pity is that not all Vodacom stuff is this great & that we had to go this route to get a good service from Vodacom.
Suggestion: Either all the Kulsoems of Vodacom should be identified & used as trainers for all Vodacom centers/departments or whomever trained Kulsoem should be hired to train the rest of Vodacom call center staff, including team leaders.
I am extremely shocked and impressed by the response I received from Vodacom , my complaint was lodged Thursday late afternoon & resolve before 09:00am the following Friday. All thanks to Hellopeter.com.
I had lost all hope in Vodacom & the competence of their staff until Kulsoem the Senior Consultant at the Vodacom Solution Centre called and resolved my two week roller-coaster ride in less than an hour . I`d just like to say thanks to the Vodacom Solution Centre & Kulsoem for the excellent service rendered/received ,only pity is that not all Vodacom stuff is this great & that we had to go this route to get a good service from Vodacom.
Suggestion: Either all the Kulsoems of Vodacom should be identified & used as trainers for all Vodacom centers/departments or whomever trained Kulsoem should be hired to train the rest of Vodacom call center staff, including team leaders.