RO
Rhona O
1 reviews | Active since Mar 2021
19 Mar 2021, 15:15
THE MOST *********** SHARKS
THIS IS THE MOST ***********/UNHELPFUL STAFF I HAVE EVER HAD TO DEAL WITH IN MY LIFE. WE WANTED TO PAY UP ONE OF OUR ACCOUNTS THAT WAS ABOUT R2000. WE DEALT WITH A GENTLEMEN CALLED ZHEER. HE DID NOT JUST STOP 1 OF THE ACCOUNTS..... HE STOP ALL AF THEM EN VODACOM DEBITED R105000.00 FROM THE ACCOUNT. HE INFORM US THAT THE MONEY WILL BE BACK IN OUR ACCOUNT WITHIN 48HOUS. ITS BEEN 3 WEEKS. HE STOPPED GIVING US UPDATES AND WOULD NOT GIVE US FEED BACK FOR MORE THAN 10 DAYS. THE ONLY ANSWER THE REST OF THE STAFF CAN GIVE US IS THAT THEY ARE WAITING FOR A SIGNATURE. I WONDER WHAT IS THERE INTEREST THAT THEY GOT FROM THE MONEY SO FAR.
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Replies (1)Vodacom's replyOfficial
20 Mar 2021, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2021, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
