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JM
Juwairiyya M

1 reviews | Active since Apr 2022

12 Apr 2022, 09:32

The most *********** network

Vodacom is the most *********** network I have ever dealt with, the lack off service is pathetic, been trying to cancel with them for years now don't even have the sim card or the device I purchased in 2018 anymore but every year money gets deducted from my account and when i contact to cancel I get told to pay a cancellation fee, which the store cant help me with neither the bank and then the app does not accept the reference too. they called me earlier this year to pay the account again and then the account will be cancelled, set up a debit order the debit order went off but no cancellation was made, this month I received a statement again that I am charged almost double the monthly payment, queried on facebook they cant help me rather telling me to go into the same branch that told me I must do all my things online. On email they telling me the cancellation date is now set for end of October. How much more money must I loose like this? How can I keep paying them for nothing? No device no data no airtime nothing? How many more years is it going to take to cancel.

0
Replies (4)
Vodacom
Vodacom's reply12 Apr 2022, 11:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

JM
Juwairiyya M's update12 Apr 2022, 11:11
Reviewer Update
see never really get anywhere with Vodacom now do we
Vodacom
Vodacom's reply13 Apr 2022, 18:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Kindly note that our records indicate that the account billing was suspended due too the account been in arrears and was only resumed in March 2022 hence the extension to them term date. The term date of the contract is due to end in October 2022 so therefore the feedback that you will be charged a cancellation fee should you request to terminate the contract now is correct.  Regards Consumer Website Team

Best regards,

JM
Juwairiyya M's update13 Apr 2022, 20:08
Reviewer Update
No this is wrong. 1. I never upgraded my contract in the first place, that is why i stopped paying. 2. Go and listen to the recording of the 21 Jan 2022 about the debit order that went off on the 27th Jan 2022. I was told that my account would be settled and canceled and no further charges will apply. The amount that went off was R563.69 description of the debit order MBD, reference ***.Collector details: Name: TCPSContact Number: ***Email: ***ultimate collector: Vodacom
I was under the impression I am done with Vodacom for good, until I received a statement this month. I WILL NOT MAKE ANY FURTHER PAYMENTS TO VODACOM!!!!!