the most horrible service i have received in my life , my friend was right , I should of stayed at Cell c

I would like to express how devastated I am with Vodacom service, i paid them R9000 to close my account and unblock my number as this is my everyday phone , I spoke to numerous of agents , I don't even want to speak about how rude the first agent was , she did not even introduce her name so I can right it down, i went to the Vodacom shop on Tuesday at menlyn main shopping center, the lady at the shop said i must pay exactly R8853.31 . I paid it and thy said I must call in after 2-hrs , they gave me the vodacom number I can call incase its not on *** , when i call in they consultants are sending me pillar to post , I they keep giving me numbers that i must call, the one agent will send me to customer car and the other one send me back to contracts , after that they give me ***, I call that number and they said i was supposed to pay over R10k , I got the shock of my life

they lady then says I must call the customer care number ***, i call that number ,and the lady that i spoke to said i was not supposed to pay almost R9000 i was supposed to pay around R7k , I even told the lady that I don't want a refund i just want my number unblocked ,they don't even have to refund me , she said she was going to speak to her manager and gave me her managers email *** ,and they would call me back on another number within 5 minutes , and this was yesterday , my son is with his mother as he has got epilepsy , I had to send his mother money , I can not do anything as I cannot use my phone , my network is down , I was in tears when I could not send my son money to go to hospital , the mother of my child now calls me useless , because they cant even get a hold of me , when even my son wants to speak to me,

i have been calling left and right and it seems as if Vodacom agents were taught to pass on the bucket because no one wants to help me

they keep giving me ref no : 027*******9 and 9i*** for they same query the managers don't even have the decency to call me and let me know that the still busy with it, if anything happens to my son , because I cant do anything with my phone to help him , I'm holding Vodacom and their CEO responsible , because the agents are a resemblance of who they follow , Mr Shameel Jasoob is a **** of CEO and this is what he teaches the people below him to do , I know he wont even feel ashamed of himself

its 09:08 right now and I have to wait for my old mother to send me an email while I'm at work to here what condition Jacob is in

I wish there was an ombudsman for network services , but then again this is why they leader teaches them to do business as they please

I don't know what to do as I'm in tears as my son needs me, and because of you guys i cant do anything to be there for him , I cant even buy him Carbamazepine tablets online as my phone has no network , lord please don't make this msg fall on deaf ears , my son really needs me