The most frustrating experience of my life!!

<p>My cellphone contract was due for an upgrade, so that's exactly what I tried to do - upgrade.</p> <p>This proved to be more than a challenge for Vodacom & after months of trying to get it right, the cellphone I had chosen was no longer available & so I decided to cancel it. The cancellation of the upgrade took a few more months to complete & in that time, after the countless frustrating phonecalls I had to make to Vodacom, having to explain the situation over & over again, being told that my query would be escalated & then... nothing - not once did I ever receive any feedback from Vodacom, I decided to cancel my contract all together - I had had enough. In the meantime, I'd been charged for 2 months of the upgrade - the upgrade that never actually happened. So began the next phase of frustration. I've been trying for months now to get a refund. I've recently been told that the query has been resolved & when I questioned it, I was told that the query was closed as Vodacom cannot find my invoice. Um - what? I offered to email my invoices to Vodacom, but I was told that's not necessary - Vodacom is going to open another query instead. Oh - but I mustn't worry, it will be escalated. </p>