The most disgusting, pathetic organisation I have ever had to deal with!!!

<p>I called Vodacom On-line to take out a new contract/add a line. </p> <p>After being told to call 'this' number and then 'that' number because I have been migrated to the 'New 3D system'</p> <p>Eventually I managed to get this new contract on Friday - 24th of June. Was then told that everything was successfull by Lee-Anne ( ********** 4) Was contacted on Monday the 27th and SMS's received stating that everything was successful and I will be receiving the phone 2 - 4 days. </p> <p>Called them on Thursday to check status of delivery - where I was told there was no record of my application, even though I received an email and SMS's </p> <p>Constantly shoved from pillar to post - 3 agents telling me that my order was incomplete. Leaving numerous messages for ANYBODY to call me back, only having to be the one to call them back all the time. I have come to the conclusion that each and every consultant you speak to is either one of two things: LAZY or ***********!! I'm sure everbody gets paid a salary to do NOTHING! The attitudes of the consultants are absolutely revolting, and nobody seems to know what they are doing there! </p> <p> </p> <p>Eventually received my phone on Friday morning 1st of July. As per instructions received, I inserted the SIM, charged the phone, and only swithed it on at 6PM. NOT ACTIVATED. Called activation (as advised) and guess what????? My Application was either INCOMPLETE or NON-EXISTEND!! After numerous phone calls, having once again being sent from Pillar to Post, STILL NO ACITIVATION. Eventually I was told to please refer back to the sales consultant because she obviously 'did something wrong', I was today told by her that her 'speciality' is merely sales, and not activations. She very nicely asked me what do I want her to do about it!??? Really??? Activations can't tell me anything - even the extremely helpful so-called Team Leader - oh please do note my sarcasm. </p> <p> </p> <p>I am beyond disgust. This phone was to be given to my son for his birthday. A week has now gone by, and I keep having to come up with excuses and explanations as to why such a huge organisation as Vodacom cannot do one simple thing!! </p> <p> </p> <p>Firstly a word of advise, when implementing a new system - at least advise your clients of such! I am trying to understand HOW ON EARTH can you swith your PAYING CLIENTS over to a system that NO ONE HAS ACCESS TO and to a system that is obviously a FAILURE!! </p> <p>However, let me compliment you in the things you are extremely good at: TAKING PEOPLE'S MONEY, PASSING THE BUCK, AND KNOWING ABSOLUTELY NOTHING!! </p> <p> </p> <p>Oh, and guess what..............STILL NO ACTIVATION!!! </p> <p> </p> <p> </p>