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BARBARA A

1 reviews | Active since Sept 2015

07 Sept 2015, 13:29

THE MOST DISGRACEFUL SERVICE I HAVE EXPERIENCED

I AM A PROFESSIONAL WOMAN AND RELY ON MY BLACKBERRY FOR PERSONAL AND PROFESSIONAL NEEDS. ON SATURDAY, 5TH SEPTEMBER 2015 I WAS CONCERNED THAT I WAS NOT RECEIVING SMSES. I WENT INTO CONSTANTIA VILLAGE VODACOM SHOP WHICH WAS NEARLY EMPTY AND APPROACHED WESTLEY AND ASKED WHETHER HE COULD CHECK THAT I WAS RECEIVING MY SMSES. HE SAID I MUST SEND MY PHONE INTO VODACOM TO BE REPAIRED. I PLEADED PLEASE JUST SEND ME AN SMS TO CHECK IF IT WAS WORKING. WESTLEY REP**** I SHOULD GO TO CANAL WALK TO GET A LESSON IN HOW TO USE MY PHONE. I ONCE AGAIN PLEADED, PLEASE JUST SEND ME AN SMS. WESTLEY REP**** THERE WERE NO PHONES LYING AROUND AND HE CERTAINLY WOULD NOT USE HIS PHONE. HE DID NOT WANT ME TO HAVE HIS CELLNUMBER!!!!! BY THIS TIME I WAS SO UPSET. I SAID I WAS A LONGSTANDING CLIENT OF VODACOM. WESTLEY REP**** \EVERYBODY IS". I WENT TO THE VODACOM SHOP OUTSIDE CLICKS. THEY WERE CLOSING BUT WHEN I PLEADED MY CASE"

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2015, 13:42
Official
Hello lakelandlakeside,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team