MF
Moosa F

1 reviews | Active since Jul 2018

05 Dec 2018, 01:26

THE MOST ATROCIOUS SERVICE EVER

I am seriously disgusted with the pudrid service

Honestly speaking I am totally FRUSTRATED , AGGRAVATED AND DISGUSTED?

I have been having a problem for almost 3 weeks with the signal and connection with regards to my internet, WhatsApp , Skype calls with international clients etc

At first I thought it was just a simple issue that they were working on

However , many people in my household are with vodacom the most pudrid mobile service on planet earth if not beyond ! Their mobile phones and signal are working fine and smooth but, my phone just does not work and then I decided to call in and clearly speaking to the *********** agents who don’t know how to do their job but always challenge you as a customer which is extremely concerning ! Because they not doing anything about it change the settings the problems are still their. When calling into the most *********** call center all they do is sit back and think to themselves to hell witH us as customers ! It’s MONOTONOUS !

I have called in several of times and they logged a service request and it’s been days that I have not heared about a resolution clealry it take 10 years for these BUNCH OF IDIOTS to resolve an issue

Whenever I do call in the agents challenge us a customer they are ****en rude and have no way of treating us as customers always speak over a person , does not give me a chance to explain and adhere to listen to the problem then they jump to a conclusion that’s jack ****

The signal is so poor lately I am unable to do anything I am unable to do my WORK I’m loosing out a lot of MONEY ! with my clients that I deal with on a daily basis but clealry vodacom is not interested neither do they care !

I pay VODACOME EACH AND EVERY MONTH ON TIME FOR A USLESS SERVICE THAT HARDLY WORK WHAT I AM PAYING FOR I CLEALRY DONT KNOW WHICH IS DAY LIGHT *******

My thing is why should I pay you guys if you are unable to give me a proper service !

It’s BEYOND BANANA POINT THAT YOU HAVE TO CALL IN A 1000 times and explain yourself like a parrot it’s a joke honestly speaking

THEY CLEARLY SITTING BEHIND THEIR DESKS AND ROARING LIKE LIONS THAT JUST HARM US AS CUSTOMERS

I WANT TO BE ****EN COMPENSATED FOR THIS DISGUSTING SERVICE I HAVE RECEIEVED AND WOULD NOT WANT TO HEAR JACK **** BECAUSE WHY SHOULD I PAY AND NOTHING IS WORKING

DESREE THE MOST INCOMPTENT AGENT I HAVE EVER SPOKEN TO KEEP TELLING ME ITS A NETWORK PROBLEM AND WHEN I EXPLAIN TO HER THAT MAJORITY IN THE HOUSE PHONES ARE WORKING FOR THE LAST COUPLE OF WEEKS WITHOUT ANY HASSALS WHY MINE

SHE IS PERSISTENT THAT IT IS A NETWORK PROBLEM CLEARLY *********** DONT KNOW HER JOB AND CANT UNDERSTAND WHY VODACOM EMPLOYEE A BUNCH OF IDIOTS THAT TRY TO CHALLENGE US AS CUSTOMERS AND THEN CLEALRY ARE STUPID !

I HONESTLY DONT KNOW WHAT TO DO ABOUT THE SITUATION AS I WANT IT SORTED ASAP!

VODACOM ARE THEIVES !!!!!!!!!!!

I WANT THIS ****EN PROBLEM TO BE FIXED AND WOULD NOT WANT TO CALL IN AGAIN IM ****ED OF !

I want to be COMPNESATED ! And I mean it

Please contact me ********** 778 so that I can ****en get a resolution !

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2018, 07:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Dec 2018, 12:39
Official
Dear Moosa, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have tried contacting you on numerous occasions however our attempts were unsuccessful. Your query is currently in hand with our Network Team. 

Your SR reference number is ***. Regards Consumer Website Team(SA)