The most arrogant forensic team ever

I have been trying for a month to get a letter from Vodacom and have been directed to the forensic team by the support center. Their Forensic Team shouts at customers for asking timelines on when they will deliver on their promises.

I have never dealt with such arrogant people in my entire life. I seriously don't understand what is so hard with sending a letter to my email address.

I feel powerless because they do this and know they can get away with it because no one holds them accountable for their mistakes, which they become very arrogant when having to sort out.