BS
Bule S

1 reviews | Active since Sept 2015

15 Mar 2017, 19:07

The more airtime I load, the faster you ***** it.

<p>I've lost R 400 airtime in less than a day and about 600 in less than a week because of your thievery. You're not even trying to be slick about your day light *******. The irony is that this is only happening in a time when I'm recharging double or 3 times more what I usually recharge, but you still want to blame the loss of airtime on me, when all my apps are off and no settings have been changed. The worst part is your call center agent who refused to give me her full name and surname and just told me she was Sine. She also refused to put me through to her supervisor and finally hung up on me when I grew frustrated of her attitude and lack of explanation </p>

0
Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Mar 2017, 09:43
Official

As per telephonic discussion,feedback provided.

Regards

FM