BM
Blessing M
1 reviews | Active since Mar 2025
27 Nov 2025, 14:58
The manager of as rude to me and even said I am drunk.
*Subject:* RUDE MANAGER AT VODACOM Queenstown Komani Eastern Cape UNACCEPTABLE BEHAVIOR, NEEDS TO BE FIRED
*Date:* 27 November 2025
I went to Vodacom Queenstown Komani Brancj to sort out my mom’s closed account. They kept debiting her even after we settled the balance. When I asked the manager for help, he started shouting, called me names, and even claimed I was drunk. This is COMPLETELY UNACCEPTABLE. My mom is chronically ill and doesn’t need this stress.
*What I want:*
1. That manager fired and publicly apologized. 2. My mom’s account fully cleared with proof. 3. Compensation for the stress caused.
If not, I’m taking this to ICASA, the NCC, and every media outlet
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Nov 2025, 15:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2025, 15:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BM
Update: I received a call from someone at Vodacom saying they saw my post and are escalating my complaint. I’m not sure what that means — like, is it actually going to a higher level or what? I’m so happy they’re looking into it and will wait for them to call again with a feedback. If anyone knows how this escalation thing works or what I should do next, please let me know!
Blessing M's updateReviewer Update
28 Nov 2025, 15:57Update: I received a call from someone at Vodacom saying they saw my post and are escalating my complaint. I’m not sure what that means — like, is it actually going to a higher level or what? I’m so happy they’re looking into it and will wait for them to call again with a feedback. If anyone knows how this escalation thing works or what I should do next, please let me know!
BM
Blessing M's update28 Nov 2025, 15:57
Reviewer Update
Update: I received a call from someone at Vodacom saying they saw my post and are escalating my complaint. I’m not sure what that means — like, is it actually going to a higher level or what? I’m so happy they’re looking into it and will wait for them to call again with a feedback. If anyone knows how this escalation thing works or what I should do next, please let me know!
BM
Blessing M's updateReviewer Update
28 Nov 2025, 22:02Upon arriving at the branch, I was confronted by a staff member who displayed an unprofessional attitude. When I respectfully addressed her behavior, she promptly reported me to the manager. The manager proceeded to shout at me, falsely accused me of being intoxicated, and ordered me to leave the premises. Given that the office is equipped with surveillance cameras, I hereby request that Vodacom furnish the CCTV footage from that date as corroborating evidence of the incident.
BM
Blessing M's update28 Nov 2025, 22:02
Reviewer Update
Upon arriving at the branch, I was confronted by a staff member who displayed an unprofessional attitude. When I respectfully addressed her behavior, she promptly reported me to the manager. The manager proceeded to shout at me, falsely accused me of being intoxicated, and ordered me to leave the premises. Given that the office is equipped with surveillance cameras, I hereby request that Vodacom furnish the CCTV footage from that date as corroborating evidence of the incident.
BM
Blessing M's updateReviewer Update
28 Nov 2025, 22:22Just to clarify, the manager also insisted I needed a power of attorney. However, I was acting on my mother’s behalf with her ID and a doctor’s report, which should be sufficient. I’m requesting confirmation on why a POA was required when I already had the proper documentation.
BM
Blessing M's update28 Nov 2025, 22:22
Reviewer Update
Just to clarify, the manager also insisted I needed a power of attorney. However, I was acting on my mother’s behalf with her ID and a doctor’s report, which should be sufficient. I’m requesting confirmation on why a POA was required when I already had the proper documentation.
BM
Blessing M's updateReviewer Update
28 Nov 2025, 22:50The manager tried to shut me down by saying I could report him to the head office — even though I hadn’t mentioned reporting him. It felt like ************
BM
Blessing M's update28 Nov 2025, 22:50
Reviewer Update
The manager tried to shut me down by saying I could report him to the head office — even though I hadn’t mentioned reporting him. It felt like ************
BM
Blessing M's updateReviewer Update
28 Nov 2025, 23:19Honestly, the manager tried to shut me down ’cause he knew I didn’t have the Power of Attorney on me. But that just exposed how shady he’s being. I didn’t have the POA ’cause my mom’s sick and Vodacom’s debit order mess has already stressed her out — she’s been fighting this at the branch for ages. He was rude and insulted me, but I didn’t insult him back. I just smiled with a heavy heart ’cause I didn’t wanna seem like I was taking advantage of him being at work. If that’s how Vodacom treats customers, no wonder they’re losing loyalty.
BM
Blessing M's update28 Nov 2025, 23:19
Reviewer Update
Honestly, the manager tried to shut me down ’cause he knew I didn’t have the Power of Attorney on me. But that just exposed how shady he’s being. I didn’t have the POA ’cause my mom’s sick and Vodacom’s debit order mess has already stressed her out — she’s been fighting this at the branch for ages. He was rude and insulted me, but I didn’t insult him back. I just smiled with a heavy heart ’cause I didn’t wanna seem like I was taking advantage of him being at work. If that’s how Vodacom treats customers, no wonder they’re losing loyalty.